Leading Salesforce Development Service Providers in 2024

When evaluating Salesforce development companies, some of the key factors to consider are:

Industry Experience: The provider should have experience developing solutions for your specific industry to understand common pain points and requirements.

Salesforce Expertise: They must have experts with various Salesforce certifications like Platform Developer, Platform App Builder, Administrator etc. The more Salesforce certified professionals they have, the better.

Services Offered: Salesforce development requires a range of services from consultation to configuration, customization, integration and ongoing support. Choose a company that provides end-to-end development services.

Delivery Capabilities: They should have expertise across Salesforce clouds in sales, service, marketing, community, etc. Also assess their ability to deliver multi-cloud solutions.

Clientele: Look at their existing client portfolio to understand if they have worked with companies similar to yours. Strong client references indicate their ability to deliver successful projects.

Company Stability: Opt for companies that have been in business for a decent number of years and have a solid track record

Pricing Model: Evaluate their pricing model to see if it fits your budget and requirements. Some charge hourly rates while others have project-based pricing.

Location: While many Salesforce development agencies work remotely, it can help to have one in the same region for coordination and support.

Post-implementation Support: The company should provide ongoing maintenance, upgrades and support to ensure your Salesforce system runs optimally after go-live.

1. TAV Tech Solutions

TAV Tech Solutions is a global leader in Salesforce services, with an extensive team of highly skilled professionals in the Salesforce platform, architecture and industry clouds. As a premier consulting partner of Salesforce, TAV Tech Solutions brings has deep understanding of developing transformative solutions on the platform.

Leveraging the full power of the Salesforce platform, TAV Tech Solutions helps businesses drive efficiency, growth and innovation. Whether it is standing up a new org or moving an existing implementation to the next level, TAV Tech Solutions takes a structured approach of standard methodologies, tools and industry reference solutions.

TAV Tech Solutions has successfully delivered many Salesforce transformations for clients across industries. Some key metrics include – developing several custom apps, managing terabytes of customer data across multiple clouds, and architecting highly scalable systems supporting millions of end users.

Services: Salesforce Configuration & Implementation, App Development, Architecture Design, CPQ Implementation, Marketing Automation, Sales Enablement

Industry Focus: Retail, Banking, Insurance, Healthcare, Communications

Locations: Global Delivery Centers

2. Capgemini

Capgemini is one of the top Salesforce Development Service Providers for businesses globally. With over 10 years of collaboration with Salesforce, Capgemini has solidified itself as a trusted partner for Salesforce implementations, integrations and customizations. Some key stats that showcase Capgemini’s expertise:

• Capgemini is a 2021/2022 Global Unlimited Consulting Partner of the Year by Salesforce, scoring 4.8/5 on the Salesforce Partner Satisfaction Index.
• Capgemini is a 2021/2022 Global Unlimited Consulting Partner of the Year by Salesforce, scoring 4.8/5 on the Salesforce Partner Satisfaction Index.
• They have delivered over 1000 successful Salesforce projects across different industries and business domains.
• Capgemini has 5000+ Salesforce certified professionals globally that can assist with various Salesforce platforms like Sales Cloud, Service Cloud, Marketing Cloud etc.
• The company has relevant industry expertise from past projects including in automotive, financial services, retail and healthcare domains.

With its extensive experience working with Salesforce’s various solutions, deep bench strength of certified professionals and strong project delivery track record, Capgemini is well poised to help businesses maximize their Salesforce investment.

Services: Salesforce Integration, Mobile Strategy, Community Implementation, Wave Analytics

Industry Focus: Banking, Insurance, CPR, Retail, Utilities, Manufacturing

Locations: Paris, London, Mumbai, Hyderabad

3. Cognizant

Cognizant is a leading Salesforce Development Service Provider for businesses globally. As a Global Strategic Partner of Salesforce, Cognizant has deep expertise in implementing and optimizing Salesforce solutions. Some of the key highlights of Cognizant’s capabilities include:

• Cognizant has over 14,000 professionals trained on various Salesforce platforms like Sales Cloud, Service Cloud, Marketing Cloud, and MuleSoft.
• The company has successfully delivered over 1,200 Salesforce transformation programs for both enterprise and mid-market clients across industries.
• Cognizant has been recognized as the ‘Customer Success Partner of the Year’ by Salesforce for 10 times, highlighting its track record of delivering value to customers.
• They have also won the ‘Salesforce Partner Innovation Award’ 9 times for developing innovative industry-specific solutions on the Salesforce platform.

With its large pool of certified Salesforce professionals, extensive implementation experience, and recognition as a top global partner, Cognizant is well-equipped to assist businesses with leveraging the full power of Salesforce tools. The company’s solid expertise in strategy, consulting and supporting various cloud platforms ensures that clients can drive true digital transformation through the Salesforce ecosystem.

Services: Salesforce Implementation & Advisory, Custom Application Development, Salesforce Testing Services, Post Go-live Support

Industry Focus: Banking, Insurance, Life Sciences, Healthcare, Manufacturing, Retail

Notable Projects: Implemented Sales Cloud for a Fortune 500 medical devices company enabling global sales process standardization.

Locations: North America, Europe, Australia, India

4. Deloitte

Deloitte is a leading Salesforce development service provider for businesses globally. With over 9,000 Salesforce professionals across more than 40 countries, Deloitte brings deep industry expertise and proven customer solutions experience. Some key stats that illustrate Deloitte’s capabilities include: it has delivered over 2,500 Salesforce implementations for clients ranging from mid-market companies to large global enterprises. Deloitte is consistently recognized for its Salesforce capabilities as well, having received the ‘Customer Success Award’ multiple times from Salesforce for successfully delivering large transformation programs. Whether optimizing performance or leveraging the full power of Salesforce tools, Deloitte can assist organizations in achieving their digital transformation goals through comprehensive Salesforce solutions.

Services: Salesforce Configuration, Integration, Customization, Lightning Transformation, Einstein Analytics

Industry Focus: Consumer Business, Healthcare, Life Sciences, Manufacturing, Higher Education

Notable Projects: Developed an app for clinical trials management on Salesforce Health Cloud for a biopharma major.

Locations: Toronto, London, Amsterdam, India Delivery Centers

5. HCL Technologies

HCL Technologies has been a Summit Consulting Partner for Salesforce since 2010, offering a comprehensive range of Salesforce consulting and implementation services. It has over 900 completed Salesforce projects covering solutions like Sales Cloud, Service Cloud, Marketing Cloud, Einstein AI, Industries etc. The partnership allows HCL to provide end-to-end Salesforce capabilities from consulting to system integration to application management and support services. HCL has a dedicated Salesforce practice with over 13 years of experience in implementing Salesforce solutions for various industries.

Services: Salesforce Integration, Customization, Data Migration, Lightning Development, Testing

Industry Focus: Retail, Manufacturing, Banking, Insurance, Hi-Tech, Life Sciences

Notable Projects: Delivered global Salesforce implementation with 50+ integrations for a US retailer.

Locations: California, Texas, Seattle, London, Singapore, Noida

6. IBM

IBM is one of the leading Salesforce development service providers, with over a decade of experience in implementing comprehensive Salesforce solutions for enterprises. As a global strategic partner of Salesforce, IBM has successfully delivered over 1500 Salesforce projects worldwide. It has achieved over 50 Salesforce specializations, including Sales Cloud, Service Cloud, Marketing Cloud, and Industry Cloud specializations.

On average, IBM helped customers realise ROI of over 400% from their Salesforce investments within 2 years of go-live.

Using a design thinking approach and cutting-edge technologies like AI, IBM is able to transition customers to the future of work by leveraging the Salesforce platform. Their flexible consumption models also help reduce business risks for customers.

Services: Salesforce Implementation, App Development, Advisory Services, Architecture Design, CPQ services

Industry Focus: Automotive, Electronics, Banking, Insurance, Retail, Telecom

Notable Projects: Developed a B2B sales management app on Salesforce for an Australian retailer.

Locations: Global Delivery Centers

7. Infosys

Infosys is one of the world’s leading Salesforce consulting and implementation partners, with over 25 years of IT experience. As a Global Strategic partner of Salesforce, Infosys has delivered over 1000 Salesforce projects for global clients across industries. It has achieved expertise in all Salesforce clouds including Sales Cloud, Service Cloud, Community Cloud, and Industry Clouds. Through design thinking approach and integrated platform solutions like Infosys Cobalt, Infosys is able to expedite customers’ cloud transformation journeys leveraging Salesforce. Moreover, with a focus on sustainability too, Infosys ensures long term success for businesses.

Services: Salesforce Integration, Customization, Rollouts, Lightning Transformation, Package Implementation

Industry Focus: Manufacturing, Retail, CPG, Life Sciences, Healthcare, Financial Services

Notable Projects: Implemented Field Service Lightning for a leading medical devices manufacturer.

Locations: Indianapolis, Charlotte, Phoenix, London, Toronto, India

8. TCS

Tata Consultancy Services (TCS) is a global IT services and consulting company helping enterprises innovate and transform through digital technology. As a Salesforce Global Strategic Partner, TCS enables organizations to enhance customer experiences and boost sales leveraging Salesforce’s full spectrum of capabilities.

With over 592,000 consultants in 55 countries, TCS takes an integrated approach combining domain expertise and enterprise agility to deliver personalized Salesforce solutions tailored to each client’s unique vision and industry.

TCS provides end-to-end Salesforce expertise encompassing consulting, implementation, custom development, integration, and ongoing support. Key to their 1,600+ successful Salesforce deployments is leveraging proprietary platforms like TCS OPTUMERATM to accelerate innovation and ROI on the Salesforce platform.

Services: Salesforce Implementation & Support, Advisory Services, Custom Application Development, Salesforce Integration

Industry Focus: Banking, Financial Services, Insurance, Retail, Manufacturing, Life Sciences

Notable Projects: Developed a dealer portal on Community Cloud for an automotive major.

Locations: North America, UK, Europe, India

9. Tech Mahindra

Tech Mahindra is a leading digital transformation, consulting, and IT services company helping global enterprises unlock new opportunities through technology. As a Salesforce Platinum Partner, Tech Mahindra offers innovative solutions and services on the Salesforce platform to enhance customer engagement and drive sales growth.

With over 158,000 professionals across 90 countries, Tech Mahindra delivers expertise spanning consulting, implementation, custom app development, integrations, rollouts, testing, and ongoing support on Salesforce. They leverage dedicated competency centers, solution accelerators like SynOps, and over 4,000 Salesforce certifications to accelerate time-to-value for clients.

Services: Salesforce Integration, Custom App Development, Rollout & Upgrades, Testing, Advisory Services

Industry Focus: Manufacturing, Telecom, Hi-Tech, Retail, Automotive, BFSI

Notable Projects: Implemented Sales Cloud for a European telecom company.

Locations: Mahindra Towers – Pune, Hinjewadi, Mumbai

10. NTT DATA

NTT DATA is a top 10 global IT services provider committed to driving digital and business transformation for clients. As part of the NTT Group and a Salesforce Global Strategic Partner, NTT DATA enables enterprises to maximize the value of Salesforce through consulting-led, tailored solutions.

With over 196,000 professionals across 50+ countries, NTT DATA combines global reach with local expertise to deliver comprehensive Salesforce services encompassing consulting, technical architecture, development, testing, and ongoing support. Their specialized Salesforce assets and accelerators, combined with deep focus on key verticals, facilitates rapid and risk-free Salesforce adoption.

Services: Salesforce Integration, Advisory Services, Technical Design, Custom App Development

Industry Focus: Retail, Healthcare & Life Sciences, Manufacturing, Hi-Tech, Telecom, BFSI

Notable Projects: Developed mobile Field Service app on Salesforce for a medical device company.

Locations: Tokyo, Palo Alto, New York, Toronto, Spain, India

11. Wipro

Wipro Limited is a leading global IT consulting and system integration services company helping enterprises drive digital transformation and growth. As a Salesforce Global Strategic Partner, Wipro enables organizations to enhance CRM and digital capabilities leveraging Salesforce’s full suite of cloud solutions.

With over 250,000 employees and business partners across 66 countries, Wipro delivers specialized expertise across the entire Salesforce portfolio, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and more. Wipro’s credentials include 3,000+ Salesforce certifications, 1,200+ successful Salesforce projects, and industry solutions like Cloud Studio and Salesforce Shield to accelerate ROI.

Services: Salesforce Integration, Data Migration, Custom Development, Testing Services, Ongoing Support

Industry Focus: Financial Services, Healthcare, Manufacturing, Telecom, Energy & Utility, Retail

Notable Projects: Implemented Sales Cloud for a global energy company across 20+ countries.

Locations: Mountain View, Houston, New Jersey, London, Bangalore

12. Persistent Systems

Persistent Systems is a global solutions company delivering accelerating digital transformation for businesses across industries like BFSI, healthcare, and software. As a Salesforce consulting partner since 2003, Persistent provides specialized services spanning strategy, implementation, integration, custom development, and testing on Salesforce.

With over 16,500 employees globally, Persistent combines deep Salesforce expertise reflected in 1,000+ certifications with proprietary IP like AI-driven testing automation to accelerate delivery and de-risk complex Salesforce project

Services: Salesforce Integration, Process Automation, Custom Cloud Apps, Salesforce Testing Services

Industry Focus: BFSI, Healthcare & Life Sciences, Manufacturing, Software & Hi-Tech

Notable Projects: Developed quoting solution on CPQ for a US healthcare company.

Locations: Santa Clara, Princeton, India, Singapore

13. Birlasoft

Birlasoft delivers personalized Salesforce solutions encompassing implementation, integration, customization, roll-outs and ongoing support & maintenance.

Services: Salesforce Integration, Package Implementation, Advisory Services, Custom App Development

Industry Focus: Manufacturing, Energy & Utilities, BFSI, Media, Healthcare, Retail

Notable Projects: Implemented Health Cloud for personalized patient engagement for a healthcare major.

Locations: Edison, New Jersey, Minneapolis, London, Düsseldorf, India

14. Mindtree

Mindtree is a Salesforce Platinum Partner providing advisory, design, implementation, integration, customization and support services on Salesforce.

Services: Salesforce Integration, Custom Development, Package Implementation, Testing

Industry Focus: Retail, Manufacturing, Insurance, Banking, CPG, Travel & Hospitality

Notable Projects: Developed field service solution on Service Cloud for an industrial manufacturer.

Locations: New Jersey, Seattle, London, Singapore, Chennai, Hyderabad

15. Publicis Sapient

Publicis Sapient helps businesses unlock value from Salesforce through technology-led digital business transformation. Their proprietary platforms accelerate delivery and time-to-value.

Services: Salesforce Integration, Custom App Development, Salesforce Advisory Services

Industry Focus: Energy & Utilities, Life Sciences, Manufacturing, Financial Services, Telecom

Notable Projects: Implemented Health Cloud and Marketing Cloud for a leading healthcare company.

Locations: Boston, Austin, France, Germany, Gurgaon

16. SmartBear

SmartBear provides specialized Salesforce testing automation solutions – ReadyAPI TestServer and TestComplete – to improve quality and delivery confidence for Salesforce implementations.

Services: Test Automation, Salesforce Interoperability Testing, Performance & Load Testing

Locations: Headquarters in Somerville, MA with global offices

17. Cloud Kinetics

Cloud Kinetics is a boutique Salesforce consultancy providing implementation services for SMBs and strategic advisory for enterprises scaling Salesforce.

Services: Salesforce Implementation, App Development, Integration, Strategy & Roadmap, Org Optimization

Industry Focus: Non-profits, Manufacturing, Professional Services, Financial Services, Technology

Locations: Boston, San Francisco

18. Bluewolf, an IBM Company

Bluewolf, part of IBM, provides consulting, implementation and strategic advisory services to maximize the value of Salesforce and drive digital transformation.

Services: Salesforce Implementation, Custom Development, Architecture Design, Deployment Strategy

Industry Focus: Healthcare, Financial Services, Media & Entertainment, Non-Profits

Locations: Global Headquarters in New York with offices worldwide

19. CloudPlus

CloudPlus is a boutique Salesforce consultancy focused on providing Advisory-led Salesforce implementations for enterprises through its ShiftLeft® methodology.

Services: Salesforce Integration, Implementation, Advisory Services, Change Management

Industry Focus: Financial Services, Healthcare, Manufacturing, Technology

Locations: New York, San Francisco, Chicago, Atlanta, Toronto, London

20. Cloudreach

Cloudreach is a leading Salesforce Platinum Partner providing consulting, implementation and application development services. Their SolutionDx methodology accelerates ROI.

Services: Salesforce Integration, Custom App Development, Architecture Design, Release Management

Industry Focus: Financial Services, Healthcare, Non-Profit, Higher Education

Locations: London, New York, San Francisco, Amsterdam, Berlin, Zurich

Key Takeaways

This covers the top 20 Salesforce development service providers that can help you get maximum value from Salesforce. Each company has extensive experience and deep expertise in diverse Salesforce solutions. Some key highlights regarding the top Salesforce development service providers for businesses in 2024:

• Leading companies like Accenture, Deloitte, Capgemini, Infosys and IBM offer the entire spectrum of Salesforce services from advisory to implementation to support.
• Most firms have industry-focused solutions, accelerators and expertise that cater to specific business needs.
• Specialized Salesforce testing automation providers like SmartBear are emerging to improve software quality.
• While large global firms have scale and breadth of services, boutique consultancies offer personalized services for SMBs.
• Look for certified Salesforce experts, industry knowledge, services portfolio, clientele, pricing models and post-implementation support when evaluating partners.
• With the Salesforce ecosystem expanding, more skilled partners are emerging worldwide to meet implementation and development demands.

By partnering with the right service provider, businesses can ensure successful utilization of Salesforce to enhance customer experiences, boost sales, and drive growth. The top companies listed here have the proven expertise, resources and experience to deliver maximum value.